Refund policy

At Silver Oryx Jewellery, we take great care in ensuring each piece is carefully inspected and packaged prior to shipment.

Please review the following policy before placing your order.

Returns

Eligible returns may be requested within 7 days of delivery.

To qualify for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned in original packaging
• Items must show no signs of wear, damage, or alteration
• Proof of purchase or order confirmation is required

Return requests submitted after 7 days of delivery will not be accepted.

To initiate a return request, please contact us at: info@silveroryxjewellery.com

If your return is approved, return instructions will be provided.

Unauthorized returns sent without prior approval may not be accepted.

Non-Refundable Items

For hygiene and quality assurance reasons, the following items are final sale:

• Earrings
• Customized or personalized items
• Sale or discounted items
• Gift cards

Refunds

Approved refunds will be issued to the original payment method once the returned item has been received and inspected. 

Original shipping charges are non-refundable.  

Please allow 5-10 business days for the refund to appear in your account depending on your financial institution.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and packaging

Claims submitted after 48 hours may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

We strongly recommend using a tracked and insured shipping method. Silver Oryx Jewellery is not responsible for lost or damaged return shipments.