FAQs
What is 925 sterling silver?
925 sterling silver is a high-quality silver alloy made of 92.5% pure silver and 7.5% other metals for added durability and strength. It is widely used in fine jewellery for its timeless appearance and everyday wearability.
Will my jewellery tarnish over time?
Sterling silver may naturally oxidize or tarnish over time due to exposure to air, moisture, skincare products, and everyday wear. This is a normal characteristic of silver and can usually be minimized with proper care and storage.
How should I care for my jewellery?
To help preserve the appearance of your jewellery:
- Avoid contact with water, perfumes, lotions, and chemicals
- Store pieces in a dry place when not in use
- Gently clean with a soft jewellery cloth as needed
Proper care can help maintain the finish and longevity of your jewellery over time.
Is your jewellery hypoallergenic?
Our sterling silver pieces are generally suitable for most wearers. However, individual sensitivities may vary depending on personal skin conditions or metal sensitivities.
If you have known allergies or sensitivities, we recommend reviewing product materials carefully before purchasing.
Do you offer returns or exchanges?
Eligible returns may be requested within 7 days of delivery for unworn items in original condition and packaging.
Please note that earrings, customized items, and sale items are final sale.
For full details, please refer to our Return & Refund Policy.
How long does shipping take?
Orders are typically processed within 2–5 business days.
Estimated delivery times:
- Ontario: 2–5 business days
- Rest of Canada: 3–10 business days
Shipping timelines may vary depending on carrier delays and seasonal demand.
Do you ship internationally?
We currently do not offer international shipping.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Can I modify or cancel my order after placing it?
We may not be able to modify or cancel orders once they have been processed or shipped. If you need assistance with your order, please contact us as soon as possible after purchase.
Are your pieces waterproof?
We recommend removing jewellery before swimming, showering, exercising, or exposing it to moisture for extended periods. While sterling silver is durable, regular exposure to water and chemicals may affect its appearance over time.
Do your pieces come stamped?
All our sterling silver pieces are marked with a “925” stamp indicating sterling silver composition where applicable.
Do you offer gift packaging?
Orders are carefully packaged and suitable for gifting. Packaging styles may vary depending on the collection or item ordered.
How can I contact customer support?
For any questions regarding orders, shipping, or products, please contact us at:
We aim to respond within 1–2 business days.
What is zirconia?
Zirconia, often referred to as cubic zirconia or CZ, is a man-made gemstone commonly used in jewellery for its brilliance and clarity. It is designed to resemble the look of a diamond or other polished stones, while offering a more accessible price point.
Zirconia is valued for its sparkle and versatility and is often used in fashion and fine jewellery designs.
What is the difference between natural pearls, cultured pearls, and imitation pearls?
Natural pearls form without human intervention, typically when a mollusk creates a pearl on its own in the wild. These pearls are rare and highly valued.
Cultured pearls are real pearls that are formed with human assistance by introducing an irritant into the mollusk, which then develops the pearl over time. Cultured pearls are the most common type used in jewellery today.
Imitation pearls are not formed by a mollusk. They are manufactured to look like pearls and may be made from glass, plastic, or coated materials.
At Silver Oryx Jewellery, we provide product details for each item so you can understand the materials used before making a purchase.